At ServiceMac, LLC we take consumer protections seriously. Below are some helpful links regarding compliance with consumer protection laws.
View the list of licenses
ServiceMac holds in each state.
The Fee schedule
provided is a list of common fees and costs
that may be incurred in connection with a mortgage loan. Actual fee amounts and costs are subject to change and vary depending on the applicable state law and/or agency guidelines and your loan documents.
Find out how ServiceMac shares your personal information. ServiceMac’s Privacy Notice
ServiceMac shares your personal information in accordance with federal law and state law.
Notice of Error/Requests for Information/General Complaints
Please submit a written notice of error, information request or general complaint addressed to ServiceMac’s mortgage resolution unit stating the specific error(s) that you believe to have occurred, specific information requested
or general complaint. Include your full name, loan number, and submit to: P.O. Box 100078 Duluth, GA 30096-9377.
Texas Disclosure — For property located in Texas
ServiceMac, LLC is licensed under the laws of the state of Texas and by state law is subject to regulatory oversight by
the department of savings and mortgage lending. Consumers wishing to file a complaint against a mortgage banker or a licensed
mortgage banker residential mortgage loan originator should complete and send a complaint form to the Texas department of savings
and mortgage lending, 2601 North Lamar, Suite 201, Austin, Texas 78705. Complaint forms and instructions may be obtained from the
department’s website at www.sml.texas.gov
A toll-free consumer hotline is available at (877) 276-5550. The department maintains a recovery fund to make payments of certain actual
out-of-pocket damages sustained by borrowers caused by acts of licensed mortgage banker residential mortgage loan originators.
A written application for reimbursement from the recovery fund must be filed with and investigated by the department prior to the
payment of a claim. For more information about the recovery fund, please consult the department’s website at
New York - For property located in New York
THIS SITE IS NOT AUTHORIZED BY THE NEW YORK STATE DEPARTMENT OF FINANCIAL SERVICES. NO MORTGAGE SOLICITATION ACTIVITY OR LOAN APPLICATIONS FOR PROPERTIES LOCATED IN THE STATE OF
NEW YORK CAN BE FACILITATED THROUGH THIS SITE. BORROWERS MAY FILE COMPLAINTS AND OBTAIN FURTHER INFORMATION ABOUT FAIRWAY INDEPENDENT MORTGAGE CORPORATION BY CONTACTING THE NEW
YORK DEPARTMENT OF FINANCIAL SERVICE CONSUMER ASSISTANCE UNIT AT 1-800-342-3736 OR BY VISITING THE DEPARTMENT’S WEBSITE AT WWW.DFS.NY.GOV/.
conducts its business in English. offers verbal foreign language access services for Spanish and may be able to provide verbal foreign language access services for other languages. For additional details about our foreign language access services, please contact us at . A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer and Worker Protection f/k/a the New York City Department of Consumer Affairs website: www.nyc.gov/dca.
ServiceMac, LLC is an Equal Housing Lender. ServiceMac is committed to fair and responsible lending. As prohibited by federal law, we do not engage in business practices that discriminate on the basis of race, color, religion, national origin, sex, marital status, or age (provided you have the capacity to enter into a binding contract). Further, ServiceMac does not discriminate against any applicant or customer on the basis that their income derives from any public assistance program or any other basis prohibited by law.